To place a custom team order, call our North American toll-free number (800-831-3305), fax (714-479-0152), or email to
get your order going.
For us to begin your order and assign a delivery date (delivery dates are "first
come,first served") , you must provide us the following:
- The final style, with colors, fabrics, design
of your garments
- All sizing and quantity information
- Final embellishment artwork/details
- Delivery and payment details
Delivery times are based upon complexity
of order and production load. During the peak seasons, orders
can take up to five weeks. Off-season orders can be shipped in
as few as two weeks. We will make every effort to accommodate
your event schedule, but try to plan ahead for best turnaround
time. Remember, delivery date can only be set once all order
information is in house.
Before production begins on your order
we need one of the following:
- Prepayment by cash, check, Visa, MasterCard,
Discover, American Express or wire transfer
- 50% Deposit by cash, check, or credit card
(balance of payment due before order is shipped)
- Purchase order: Official P.O. from institution
with approved credit, billed net 30 days, hard copy required
before shipping
- Valid credit card number held pending arrival
of check (check must arrive prior to shipping)
Discounts are based on the quantity ordered per
style at time of order. Add-ons, once production has started,
are considered a new order and are priced based on that new quantity.
JL Design is a custom manufacturer. As such, our pricing is based
on production costs and economies of scale. Additional discount
programs may apply to customers that commit to several garments.
All domestic orders are shipped via UPS.
Ground, 2-day and overnight services are available. P. O. Box
addresses will be shipped by US Priority Mail, which has no tracking
or guarantees. Our carriers require a street address for delivery,
commercial address is most reliable and less expensive. For international shipping,
please contact us. Our minimum shipping charge is $6.95, all orders shipped
F.O.B. Santa Ana, California. Changes to delivery addresses once
the order has been processed are made at the risk of the customer.
We understand that athletes come and
go during the selection process, and that you may need to make
changes to your order while it is in production. We will try
and accommodate this reality, but keep in mind that once production
has begun (fabric cut, garments embellished), deletions are not
available, and add-ons are considered a new order. Changes to
designs or embellishment once production has started will most
likely incur extra charges and possibly lengthen the turnaround
time.
JL guarantees all of our products for
quality and workmanship. We will replace
or repair any product to your 100% satisfaction. Any unused,
stock JL product that has not been embellished can be returned
for a full refund. Unused custom, non-embelllished garments can
be exchanged for credit.
"Fit" is what JL is all about. When given
accurate sizing information on custom orders, we guarantee the
fit. So we will alter any of our garments to make it fit you
correctly. Alterations needed due to changes in your body or
your attitude (elective alterations) are available at a charge
plus shipping. Just send us your clean garment and instructions
on how to make it fit you better. |
